How to start a pet transport business

min read

Why do people need pet transport?

Just as parents rely on childcare services to help balance their responsibilities, pet owners need a helping hand sometimes too.

Pet parents may need pet transport services for multiple reasons. Here are just some reasons why owners may turn to a pet transport business for help:

Relocating: Moving house is a tiring and often stressful job to begin with, and figuring out how a pet will be transported safely and comfortably can be a whole other challenge. Professional pet transport services can take the hassle out of moving pets, ensuring they’re moved securely and efficiently to their new home.
Holidays: Pets shouldn’t miss out on the sea and sand, but some pet owners may find it difficult to transport their pets on holiday with them. As a pet transport business, you may offer a valuable solution - allowing pets to join their owners on their travels without the hassle.
Adoption services: It’s not just pet owners that benefit from transportation services, animal shelters and rescue organisations may need help transporting animals to their forever homes too.
Vet visits: Pets may need emergency treatment or a specialist procedure that isn’t available locally. Your business could relieve an owner’s extra worry of how they’ll get their pet to the veterinary specialist, by transporting their furry friend securely and comfortably.
Elderly owners: Those who are elderly may struggle to transport their pet for its day-to-day activities, such as grooming or vet appointments. Your business could be the solution they’ve been looking for.

How to become a pet transporter

Starting a business is all about taking your passion and turning it into a successful and fulfilling venture. With hard work and perseverance, there’s no reason why you can’t build a thriving enterprise to be proud of. But before you dive headfirst into the world of entrepreneurship, it’s important to read up on exactly how to start a pet transport business in the UK, so you’ve covered all the bases.

As you’d expect, if you’re looking to start a pet transport business, your customers will expect you to have experience handling animals. It’s also worthwhile reading up on the Animal Welfare Act and the duties you must follow when working with animals such as the prevention of harm and the promotion of welfare.

Follow the steps below to ensure you’ve ticked everything off your to-do list to start a pet transport business.

Get authorisation

Depending on the circumstances, you may require authorisation from the Animal and Plant Health Agency to transport animals. For example, you’ll need a UK-issued transporter authorisation if you plan to transport animals over 65km by air, road, rail or sea in exchange for money. Once approved, your authorisation is valid for up to five years.

If you’re transporting cattle, sheep, pigs, goats, horses, or poultry over 65km by road, you’ll need a certificate of competence. You’ll receive this from an accredited course provider for training and assessment, such as City & Guilds. Once received, you’ll need to carry your certificate when transporting animals and show it if requested.

What qualifications do you need to transport animals?

If you’re looking to boost your reputation and prove your commitment to animal welfare, you may choose to study for an animal transport qualification. While not essential, having this certification will demonstrate your passion and experience, and can also help you stand out against competitors in the industry.

For example, you may choose to complete the City & Guilds’ Level 2 Award in the Transport of Animals by Road (Short Journeys), which covers areas such as journey planning, legal requirements, vehicle suitability, animal welfare in transit and space allowances.

Make sure you’re covered by insurance

As with any type of insurance, the hope is you’ll never need to actually use it. But that doesn’t eliminate the importance of taking out business insurance - after all, you’ll have invested so much time and money into starting your enterprise, that you’ll want to ensure it’s fully protected.

Like any insurance, business insurance is designed to protect you against the unexpected. Disaster can strike when you least expect it, such as being in an accident or your vehicle breaking down. You can take out specialist pet transport business insurance, which covers you should you accidentally lose or injure an animal under your care.

Looking to hire others to work with you? You’re legally required to have employer’s liability insurance - in fact, you could be fined £2,500 for every day you go uninsured.

As a business that regularly communicates with the public, you may choose to take out professional indemnity insurance, to cover you against financial loss if a customer claims working with you has caused them a problem and they take legal action against you.

Think about the type of pets you’ll work with

Maybe you’ll only handle dogs, or you’d prefer to be a jack of all trades who can take on any animal that comes your way. Make sure you’re clear on the types of pets you’ll work with ahead of time, so you can market your business accordingly. The types of animals you work with will also influence the type of vehicle you use - if you handle large dogs, you’ll naturally need a larger car or van to transport them, whereas if you only deal with smaller animals, an average-sized vehicle may do just fine.

Build out your business plan

Writing your business plan is a crucial step in your journey, but it can be confusing knowing where to begin. You can think of your business plan as the sat-nav of entrepreneurship, there to guide you through every hurdle that comes your way. A business plan is a written document that covers every aspect of your business’ plans for the future. It outlines your company’s strategy, what success will look like and how you plan to achieve your goals. If you’re looking to seek financial support from a bank, such as a business loan, it’s likely that they’ll ask to see your business plan to understand what you’re going to use the funds for.

A well-crafted business plan also encourages you to think creatively about how you’ll attract and retain customers. It encourages you to define your unique selling proposition (USP), your brand and how you’ll market your business. Without marketing your business, your potential customers won’t know you exist, so it’s important you put together a solid marketing strategy to get your name out there.

Factor operational costs

Assessing operational costs in advance and incorporating them into your business plan can ensure you’re not caught out further down the road. Here are just some of the reasons why calculating your operational costs in advance can benefit you:

Profitability: Estimating your operational costs is a way of ensuring your business will be profitable. By forecasting your day-to-day business expenses, you can set the right price for your services to ensure a profit margin that sustains and grows your company.
Financial planning: Estimating your operational costs improves your overall financial planning. Make sure to budget for both fixed and variable costs such as fuel, insurance, maintenance, marketing and salaries.
Improved efficiency: Knowing your operational costs can help you streamline day-to-day tasks. By knowing the cost implications of each service, you’ll know how long to spend on each task to ensure optimal efficiency.

Plan your distance to travel

You’ll need to decide how far you’re willing to travel for jobs and stick to this limit to ensure profitability. After all, the further you travel, the more you’ll spend on fuel which will impact your operational costs. Make sure you’re clear with both your clients and yourself about the distance your business covers and that you stick to the limits of your certificate of competence should you need one.

Marketing your business

It’s easy to overlook the power of marketing, especially if you’re new to it. But marketing is essential for new businesses to attract and retain customers, build brand awareness and establish a reputation within the industry.

As a business that relies on its vehicle, you automatically have a marketing tool you can use to your advantage! Make sure your vehicle is branded to represent your brand and what your business stands for. After all, your vehicle is essentially a moving advertisement that can reach potential clients while you’re on the move.

Make sure you’re visible across the internet too. Most of your customers will turn to Google to find local pet transport services, so make sure you have a digital presence. Use platforms like Facebook and Instagram as your digital voice, to share updates and behind-the-scenes content of your business, to get your name out there. Invest in a professional, user-friendly website that reflects your brand and provides information about your services and pricing. Once you’re up and running, make sure it’s optimised for SEO so it shows up on search engines.

Ready to start your pet transport business?

Starting a business is no walk in the park, but the rewards are all worth it - trust us. If your to-do list feels overwhelming and you’re stuck for where to start, why not reach out to SUAZ? We’re your friendly company formations agent who can take care of the hard work for you, by forming your business with Companies House on your behalf. We’d love to play a part in your business journey. There’s no reason to wait - form your company today.